The General Manager, Scott Norris and the Operations Manager, Matthew Robinson and all site managers are contactable by mobile phone 24 hours per day, 7 days per week. The Norris management team of 10 key people brings a combined 95 years of commitment to our business, our customers and our staff.
All our managers are experienced industry professionals. All receive ongoing support, training and development. As such our corporate goals are aligned to our personal goals. We place a high value on education. As such our managers hold formal qualifications in workplace training and assessment as well as management.
All our staff under-go security vetting and are fully inducted into our Integrated Management System (IMS). Our IMS conforms to AS/NZS 4801, AS/NZS ISO 9001, AS/NZS ISO 14001. Our IMS ensures a systematic approach to managing quality, safety and environment (QSE). All our staff are trained and hold formal qualification in asset maintenance.
Our team is made up of experienced supervisors with frontline management experience in a service industry environment, and fully trained cleaning staff members.
With 11 years of experience in the cleaning industry, Matthew also has management experience in the hospitality industry, and has owned and operated his own business. Matthew’s qualifications include a Bachelor of Arts degree, Certificate IV in Workplace Training and Assessment, and Advanced Diploma of Management.
Carol joined Norris Cleaning Company in April 2009, having worked with us installing and setting up a new accounting and payroll system during the preceding 12months. Prior to joining Norris, Carol spent many years working in financial and office administration for various companies in a number of different industries, including mining, chartered accountancy, stock broking and Aboriginal corporations.
We believe that training is fundamental to having a motivated, efficient and safe workforce. Before they start working with us, new employees are required to undergo training in occupational health and safety (OH&S) and Norris Cleaning policies, and are briefed on their specific tasks. We also encourage all our employees to engage in professional development and work towards industry qualifications on an ongoing basis.